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Switchboard Operator

Company Name:
GREATER NEW BEDFORD COMMUNITY HEALTH CENTER,INC.
visit our website at www.gnbchc.org
Schedule: Part-Time; Weekends required; Evening schedule rotation; Occasional Holiday required
Qualifications:
High School diploma or equivalent. Minimum one year of technical training in relevant field.
Ability to recognize those patients who are in distress and take appropriate action.
2-4 years experience as a receptionist working in a relevant field.
Strong verbal, organizational and interpersonal skills.
Bilingual in Spanish/Portuguese preferred.
Summary of Primary Duties and Responsibilities:
Answers telephone and route calls promptly. Does not leave callers on hold and unattended for longer than 20 seconds.
Determines the priority of each call based on the callers request and perceived demeanor. Routes call to the appropriate department (i.e., Adult Medicine, Pediatrics, Urgent Care, Lab, etc.).
Takes messages for staff as needed. Ensures staff receives urgent messages within five minutes and routine messages within one business day.
Notifies supervisor when need arises to vary office hours (leave early or have planned absences) so a substitute can be arranged.
Calls answering service each morning for messages. Notifies appointments staff of any canceled appointments by patients.
Ensures the switchboard is turned over to the answering service each evening. Verifies the transfer was done accurately by calling the main number to ensure the answering service picks up.
Responsible for overhead paging within the Health Center (i.e., announcements of unlocated medical records, meetings, personnel, etc.).

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